Chatbot software Category leader
Ada
AI customer service agent for voice, messaging and email
Chatbot software Rising
eesel AI
AI teammate that answers support tickets inside your help desk
Visit eesel AI
eesel AI is an AI agent that answers customer questions, drafts replies and triages tickets inside help desks such as Zendesk, Freshdesk and Intercom. It learns from past tickets and help docs, and hands work to people when needed. The same agent can also answer internal questions in Slack or Teams.
Key Chatbot software features
- Knowledge-grounded answers
- Human handoff
- No-code bot builder (not listed)
- Multi-channel deployment
- Help desk integration
- Automation actions (not listed)
Also includes
- Multilingual
- Custom personality
- Handoff rules
- Testing sandbox
- Guardrails
From the vendor's own site. Not yet verified by SoftScout. A missing item may just mean we haven't confirmed it.
Chatbot software Rising
Botpress
Visual builder for AI agents on web, WhatsApp and Slack
Key features
- Knowledge-grounded answers
- Human handoff
- No-code bot builder
- Multi-channel deployment
- Help desk integration
Chatbot software
Chatbase
Build an AI support agent trained on your own content
Key features
- Human handoff
- Multi-channel deployment
- Help desk integration
- Automation actions