Chatbot software Category leader
Ada
AI customer service agent for voice, messaging and email
Chatbot software Category leader
Fin by Intercom
AI customer service agent that resolves support conversations
Visit Fin by Intercom
Fin is Intercom's AI agent for customer service. It answers questions from your knowledge sources, runs procedures that update external systems, and hands off to human agents, working with Intercom or other help desks. It is priced per resolved outcome.
Key Chatbot software features
- Knowledge-grounded answers
- Human handoff
- No-code bot builder (not listed)
- Multi-channel deployment
- Help desk integration
- Automation actions
Also includes
- Multilingual
- Conversation analytics
- Custom personality
- Proactive messages
- Testing sandbox
- Voice bot
- API
From the vendor's own site. Not yet verified by SoftScout. A missing item may just mean we haven't confirmed it.
Chatbot software Rising
Botpress
Visual builder for AI agents on web, WhatsApp and Slack
Key features
- Knowledge-grounded answers
- Human handoff
- No-code bot builder
- Multi-channel deployment
- Help desk integration
Chatbot software
Chatbase
Build an AI support agent trained on your own content
Key features
- Human handoff
- Multi-channel deployment
- Help desk integration
- Automation actions