Knowledge base Category leader
Document360
Knowledge base platform with workflows, analytics and AI search
Key features
- Article editor
- Search
- Categories and structure
- Article analytics
- Version control and workflows
Knowledge base Category leader
Help Scout Docs
Searchable, branded help center sold with the Help Scout inbox
Visit Help Scout Docs
Docs is the knowledge base in Help Scout's customer support platform, giving a searchable help center you can brand with presets or custom CSS. Articles can include images, videos and tables, and a Docs site can be restricted to chosen viewers. It is sold as a separate product line from Help Scout's shared inbox.
Key Knowledge base features
- Article editor (not listed)
- Search
- Categories and structure (not listed)
- Branded help center
- Article analytics (not listed)
- Version control and workflows (not listed)
Also includes
- Public and internal articles
- Video embeds
- Custom CSS
From the vendor's own site. Not yet verified by SoftScout. A missing item may just mean we haven't confirmed it.
Knowledge base Category leader
GitBook
Docs platform with AI assistant that flags outdated content
Key features
- Version control and workflows
Knowledge base Category leader
Helpjuice
Knowledge base software with analytics, AI search and version history
Key features
- Article editor
- Search
- Article analytics
- Version control and workflows