Conversation intelligence Category leader
Avoma
Meeting notes, scheduling, coaching and forecasting in one tool
Key features
- Call recording
- Transcription
- AI call summaries
- Talk-track analytics
- Deal risk signals
- CRM auto-logging
Our picks · 6 tools reviewed
Best Conversation intelligence software for 2026
Records and analyzes sales calls and meetings to surface insights, coaching moments and deal risks. Below: the names buyers expect to see, the newer tools gaining ground, and how their key features and prices compare. How we pick; nobody pays for a place here.
| Feature |
|
|
|
|
|
|
|---|---|---|---|---|---|---|
| Pricing | $19/recorder seat/mo | Free plan $10/seat/mo | Contact sales | Free plan $32/license/mo | Free plan $30/user/mo | Contact sales |
| Best for | Sales teams of 5 to 100 reps that want notes, scheduling and call coaching from one vendor. | Small teams under 50 people that want inexpensive call transcription and summaries across sales and other meetings. | Mid-size and enterprise B2B sales teams that coach reps and forecast from real customer conversations. | European and global sales teams of 10 to 50 reps that want call scoring and CRM auto-fill. | Small B2B sales teams of 5 to 50 reps that want CRM updates and follow-ups handled after each call. | Mid-size and enterprise B2B sales teams that want live playbook prompts on calls and automatic CRM updates |
| Team size | 2–500 people | 1–500 people | 51–500+ people | 2–500 people | 2–500 people | 51–500+ people |
| Call recording | Yes | Yes | Yes | Yes | Yes | Not listed |
| Transcription | Yes | Yes | Yes | Yes | Yes | Not listed |
| AI call summaries | Yes | Yes | Yes | Yes | Yes | Yes |
| Talk-track analytics | Yes | Yes | Not listed | Not listed | Not listed | Not listed |
| Deal risk signals | Yes | Not listed | Yes | Not listed | Yes | Not listed |
| CRM auto-logging | Yes | Not listed | Yes | Yes | Yes | Yes |
| Visit | Visit | Visit | Visit | Visit | Visit | Visit |
Category leaders
The best-known conversation intelligence tools: the ones most buyers shortlist.
Conversation intelligence Category leader
Fireflies.ai
AI meeting notetaker with transcription, summaries and call analytics
Key features
- Call recording
- Transcription
- AI call summaries
- Talk-track analytics
Conversation intelligence Category leader
Gong
Revenue intelligence from recorded calls, emails and deals
Key features
- Call recording
- Transcription
- AI call summaries
- Deal risk signals
- CRM auto-logging
Rising picks
Newer tools with real traction and a clear difference from the leaders.
Conversation intelligence Rising
Claap
Meeting recorder that writes call data into your CRM
Key features
- Call recording
- Transcription
- AI call summaries
- CRM auto-logging
Conversation intelligence Rising
Sybill
AI sales assistant that fills the CRM and drafts follow-ups
Key features
- Call recording
- Transcription
- AI call summaries
- Deal risk signals
- CRM auto-logging
Conversation intelligence Rising
WINN.AI
Real-time AI guidance and CRM updates during sales calls
Key features
- AI call summaries
- CRM auto-logging