Live chat Category leader
LiveChat
Live chat and AI agent software for support and sales teams
Key features
- Website chat widget
- Chat routing
- Visitor tracking
- Canned responses
- Offline messages
- Chat transcripts
Our picks · 5 tools reviewed
Best Live chat software for 2026
Lets website visitors chat with support or sales staff in real time through an embedded widget. Below: the names buyers expect to see, the newer tools gaining ground, and how their key features and prices compare. How we pick; nobody pays for a place here.
| Feature |
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Crisp
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|---|---|---|---|---|---|
| Pricing | $19 per user / month | $29/agent/month | Free plan $29/month | Free plan $31/month | Free plan $45 per month (Mini) |
| Best for | Support and sales teams of 5 to 100 agents that want a per-agent-priced chat widget with reporting. | Small to mid-size sales and support teams that want agent-priced live chat with HubSpot or Salesforce lead capture. | Small businesses and solo operators that want free live chat and can accept vendor branding on the widget. | Small websites and online stores with 1 to 10 agents that want a free-to-start chat widget with Shopify or WordPress installs. | Small businesses of 1 to 20 agents adding website live chat and a shared inbox on a budget under about $100 a month. |
| Team size | 2–500+ people | 2–500+ people | 1–500 people | 1–50 people | 1–50 people |
| Website chat widget | Yes | Yes | Yes | Yes | Yes |
| Chat routing | Yes | Yes | Yes | Yes | Yes |
| Visitor tracking | Yes | Yes | Yes | Yes | Yes |
| Canned responses | Yes | Yes | Yes | Yes | Yes |
| Offline messages | Yes | Yes | Not listed | Not listed | Not listed |
| Chat transcripts | Yes | Yes | Yes | Not listed | Yes |
| Visit | Visit | Visit | Visit | Visit | Visit |
Category leaders
The best-known live chat tools: the ones most buyers shortlist.
Live chat Category leader
Olark
Live chat with an optional AI website agent
Key features
- Website chat widget
- Chat routing
- Visitor tracking
- Canned responses
- Offline messages
- Chat transcripts
Live chat Category leader
tawk.to
Free live chat with paid branding removal and AI add-ons
Key features
- Website chat widget
- Chat routing
- Visitor tracking
- Canned responses
- Chat transcripts
Rising picks
Newer tools with real traction and a clear difference from the leaders.
Live chat Rising
Chatway
Live chat widget with free plan, apps and an AI support agent
Key features
- Website chat widget
- Chat routing
- Visitor tracking
- Canned responses
Also worth a look
Live chat
Crisp
Live chat and shared inbox for small teams
Key features
- Website chat widget
- Chat routing
- Visitor tracking
- Canned responses
- Chat transcripts