Freshdesk vs Plain
Both are help desk tools. Here's how their key features, pricing and fit line up, from each vendor's own site.
| Feature |
|
Plain
|
|---|---|---|
| Pricing | $19/agent/month | From $45/user/mo (7-day free trial) |
| Best for | — | Small to mid-sized B2B software teams supporting technical customers in Slack and email, with Linear or Jira in their workflow |
| Team size | 2–500+ people | 2–500 people |
| Ticket management | Not listed | Yes |
| Omnichannel inbox | Yes | Not listed |
| Ticket routing | Not listed | Yes |
| SLA management | Yes | Yes |
| Macros and canned replies | Not listed | Not listed |
| Support analytics | Yes | Yes |
| Visit | Visit | Visit |
A missing check may just mean we haven't confirmed the feature yet. Something wrong? Vendors can claim their listing and send corrections.