Help desk Category leader
Freshdesk
Omnichannel ticketing with AI agents from Freshworks
Key features
- Omnichannel inbox
- SLA management
- Support analytics
Plain alternatives
Other help desk tools to consider instead of Plain. Key features and starting prices come from each vendor's own site.
| Feature |
Plain
|
|
|
|
Chatwoot
|
Coasting
|
|---|---|---|---|---|---|---|
| Pricing | From $45/user/mo (7-day free trial) | $19/agent/month | $19/agent/month | Free plan | Free plan paid from $19/agent/mo | Free plan paid from $29/mo |
| Best for | Small to mid-sized B2B software teams supporting technical customers in Slack and email, with Linear or Jira in their workflow | — | — | — | Small to mid-sized tech and ecommerce teams that want an open-source support inbox they can self-host to control costs and data | Solo Shopify store owners and small teams answering order questions without paying per-agent fees |
| Team size | 2–500 people | 2–500+ people | 2–500+ people | 2–500+ people | 1–500 people | 1–50 people |
| Ticket management | Yes | Not listed | Yes | Not listed | Yes | Yes |
| Omnichannel inbox | Not listed | Yes | Yes | Yes | Yes | Not listed |
| Ticket routing | Yes | Not listed | Yes | Not listed | Yes | Yes |
| SLA management | Yes | Yes | Not listed | Yes | Yes | Not listed |
| Macros and canned replies | Not listed | Not listed | Yes | Not listed | Yes | Not listed |
| Support analytics | Yes | Yes | Yes | Yes | Yes | Yes |
| Visit | Visit | Visit | Visit | Visit | Visit | Visit |
Head to head
The alternatives
Help desk Category leader
Zendesk
Ticketing and omnichannel customer support platform
Key features
- Ticket management
- Omnichannel inbox
- Ticket routing
- Macros and canned replies
- Support analytics
Help desk Category leader
Zoho Desk
Multichannel help desk with a free plan, from Zoho
Key features
- Omnichannel inbox
- SLA management
- Support analytics
Help desk
Chatwoot
Open-source customer support inbox
Key features
- Ticket management
- Omnichannel inbox
- Ticket routing
- SLA management
- Macros and canned replies
- Support analytics
Help desk Founder's app
Coasting
AI-native helpdesk built for Shopify stores
Key features
- Ticket management
- Ticket routing
- Support analytics