Jira Service Management vs ManageEngine ServiceDesk Plus
Both are IT help desk / ITSM tools. Here's how their key features, pricing and fit line up, from each vendor's own site.
| Feature |
|
|
|---|---|---|
| Pricing | Free plan $21.50/agent/month | Free plan $13/technician/month |
| Best for | Teams already on Jira that want IT and engineering support in one tool, from small free setups up to large agent counts. | IT teams under 50 technicians that want ticketing and asset tracking in one tool, in the cloud or on-premises. |
| Team size | 2–500+ people | 2–500+ people |
| Incident ticketing | Yes | Yes |
| Service catalog | Not listed | Yes |
| Approval workflows | Not listed | Yes |
| IT asset management | Yes | Yes |
| Change and problem management | Yes | Yes |
| SLA tracking | Not listed | Yes |
| Visit | Visit | Visit |
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More Jira Service Management alternatives · More ManageEngine ServiceDesk Plus alternatives