IT help desk / ITSM Rising
Atomicwork
Agentic ITSM with AI coworkers for IT support
Key features
- Approval workflows
IT help desk / ITSM Category leader
Jira Service Management
ITSM and service desk from Atlassian
Visit Jira Service Management
Jira Service Management handles incident, request, change, problem, asset and configuration management for IT and other service teams. It runs on the Atlassian platform with over 1,000 Marketplace apps and integrations and includes AI agents for triage and knowledge. A free plan covers small teams.
Key IT help desk / ITSM features
- Incident ticketing
- Service catalog (not listed)
- Approval workflows (not listed)
- IT asset management
- Change and problem management
- SLA tracking (not listed)
Also includes
- Knowledge base
- Chat app integration
- Configuration management database
- AI ticket assistance
- Mobile app for agents
From the vendor's own site. Not yet verified by SoftScout. A missing item may just mean we haven't confirmed it.
IT help desk / ITSM Category leader
Freshservice
IT service management with AI, from Freshworks
Key features
- Incident ticketing
- Approval workflows
- Change and problem management
- SLA tracking
IT help desk / ITSM Category leader
ManageEngine ServiceDesk Plus
ITSM, asset management and CMDB in one help desk
Key features
- Incident ticketing
- Service catalog
- Approval workflows
- IT asset management
- Change and problem management
- SLA tracking