Help desk Founder's app
Coasting
AI-native helpdesk built for Shopify stores
Key features
- Ticket management
- Ticket routing
- Support analytics
Chatwoot is an open-source customer engagement platform with a shared inbox for live chat, email and social channels. You can self-host it for free or use the paid cloud version.
Key Help desk features
- Ticket management
- Omnichannel inbox
- Ticket routing
- SLA management
- Macros and canned replies
- Support analytics
Also includes
- Knowledge base
- Live chat
- Customer satisfaction surveys
- Internal notes
- Collision detection
- Automations and triggers
- Multi-brand
- Multilingual support
- AI suggested replies
- Phone integration
- Social media tickets
- Audit log
From the vendor's own site. Not yet verified by SoftScout. A missing item may just mean we haven't confirmed it.
Help desk Category leader
Freshdesk
Omnichannel ticketing with AI agents from Freshworks
Key features
- Omnichannel inbox
- SLA management
- Support analytics
Help desk
Plain
Support platform for B2B software companies
Key features
- Ticket management
- Ticket routing
- SLA management
- Support analytics