Help desk
Chatwoot
Open-source customer support inbox
Key features
- Ticket management
- Omnichannel inbox
- Ticket routing
- SLA management
- Macros and canned replies
- Support analytics
Coasting is a helpdesk with a shared inbox, knowledge base and an AI agent that drafts and sends replies using your help articles and Shopify order data. Plans have no per-agent fees.
Key Help desk features
- Ticket management
- Omnichannel inbox (not listed)
- Ticket routing
- SLA management (not listed)
- Macros and canned replies (not listed)
- Support analytics
Also includes
- Knowledge base
- Live chat
- Customer satisfaction surveys
- Automations and triggers
- Multi-brand
- AI suggested replies
From the vendor's own site. Not yet verified by SoftScout. A missing item may just mean we haven't confirmed it.
SoftScout's founder also makes Coasting. It goes through the same review as every other product and gets no ranking preference. Our policy
Help desk Category leader
Freshdesk
Omnichannel ticketing with AI agents from Freshworks
Key features
- Omnichannel inbox
- SLA management
- Support analytics
Help desk
Plain
Support platform for B2B software companies
Key features
- Ticket management
- Ticket routing
- SLA management
- Support analytics