IT help desk / ITSM Rising
Atomicwork
Agentic ITSM with AI coworkers for IT support
Key features
- Approval workflows
IT help desk / ITSM Category leader
Freshservice
IT service management with AI, from Freshworks
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Freshservice is a cloud ITSM platform covering incident, problem and change management, a service portal, knowledge base and workflow automation. It adds Freddy AI assistance, a Slack and Teams service bot, and mobile apps for agents. Plans are priced per agent.
Key IT help desk / ITSM features
- Incident ticketing
- Service catalog (not listed)
- Approval workflows
- IT asset management (not listed)
- Change and problem management
- SLA tracking
Also includes
- Self-service portal
- Knowledge base
- Chat app integration
- Email-to-ticket
- Automation rules
- Onboarding and offboarding workflows
- Satisfaction surveys
- AI ticket assistance
- Multi-department service desks
- Mobile app for agents
- Major incident management
- Role-based access
From the vendor's own site. Not yet verified by SoftScout. A missing item may just mean we haven't confirmed it.
IT help desk / ITSM Category leader
Jira Service Management
ITSM and service desk from Atlassian
Key features
- Incident ticketing
- IT asset management
- Change and problem management
IT help desk / ITSM Category leader
ManageEngine ServiceDesk Plus
ITSM, asset management and CMDB in one help desk
Key features
- Incident ticketing
- Service catalog
- Approval workflows
- IT asset management
- Change and problem management
- SLA tracking