Contact center software Category leader
Five9
Cloud contact center with AI agents, routing and workforce tools
Key features
- Call routing
- CRM and help desk integration
Contact center software Category leader
Dialpad Contact Center
AI-powered contact center and communications
Visit Dialpad Contact Center
Dialpad Contact Center is Dialpad's separately priced contact center line with omnichannel routing, a power dialer, AI transcripts and sentiment, scorecards, and workforce management on the top tier. It integrates with Salesforce, Zendesk and ServiceNow.
Key Contact center software features
- Call routing
- IVR menus (not listed)
- Call recording (not listed)
- Omnichannel agent desktop (not listed)
- CRM and help desk integration
- Real-time dashboards (not listed)
Also includes
- Workforce management
- Quality scoring
- Call transcription
- Voice AI
- Reporting
From the vendor's own site. Not yet verified by SoftScout. A missing item may just mean we haven't confirmed it.