Contact center software Category leader
Dialpad Contact Center
AI-powered contact center and communications
Key features
- Call routing
- CRM and help desk integration
Contact center software Rising
Retell AI
AI voice agents that answer and place phone calls
Visit Retell AI
Retell AI is a platform for building AI voice agents that handle inbound and outbound calls, with call transfer to humans, batch outbound calling, post-call analysis and SMS. It bills pay as you go per minute and lists integrations with HubSpot, Go High Level, Twilio and Make.
Key Contact center software features
- Call routing (not listed)
- IVR menus (not listed)
- Call recording (not listed)
- Omnichannel agent desktop (not listed)
- CRM and help desk integration (not listed)
- Real-time dashboards (not listed)
Also includes
- Quality scoring
- Call transcription
- SMS
- Voice AI
From the vendor's own site. Not yet verified by SoftScout. A missing item may just mean we haven't confirmed it.
Contact center software Category leader
Five9
Cloud contact center with AI agents, routing and workforce tools
Key features
- Call routing
- CRM and help desk integration
Contact center software Rising
Synthflow
AI voice platform for enterprise phone automation
Key features
- Call routing
- CRM and help desk integration