Contact center software Category leader
Dialpad Contact Center
AI-powered contact center and communications
Key features
- Call routing
- CRM and help desk integration
Contact center software Category leader
Five9
Cloud contact center with AI agents, routing and workforce tools
Visit Five9Five9 is a cloud contact center platform handling inbound and outbound voice, chat, SMS, email and WhatsApp. It adds AI routing, AI agents, GenAI quality scoring, and forecasting and scheduling. It integrates with Salesforce, ServiceNow and Zendesk and is sold through demos and quotes.
Key Contact center software features
- Call routing
- IVR menus (not listed)
- Call recording (not listed)
- Omnichannel agent desktop (not listed)
- CRM and help desk integration
- Real-time dashboards (not listed)
Also includes
- Workforce management
- Quality scoring
- Callback
- SMS
- Voice AI
- Compliance
From the vendor's own site. Not yet verified by SoftScout. A missing item may just mean we haven't confirmed it.