Customer satisfaction software Category leader
Medallia
Enterprise customer, employee and contact center experience platform
Key features
- Response analytics
- Text analysis
Customer satisfaction software Rising
Formbricks
Open source survey platform for in-app, website and link surveys
Visit Formbricks
Formbricks is an open source experience management platform for website, link, in-app and email surveys. Surveys can be targeted by user attributes and triggered by events such as a sign-up. It can be used on its GDPR-compliant cloud or self-hosted.
Key Customer satisfaction software features
- NPS CSAT and CES surveys (not listed)
- Multi-channel distribution
- Survey logic
- Response analytics (not listed)
- Text analysis (not listed)
- Closed-loop alerts (not listed)
Also includes
- In-app surveys
- Trigger-based surveys
- Segmentation
- White label
- Roles
- API
From the vendor's own site. Not yet verified by SoftScout. A missing item may just mean we haven't confirmed it.
Customer satisfaction software Category leader
Qualtrics
Experience management platform for customer feedback programs
Key features
- Multi-channel distribution
- Survey logic
- Response analytics
- Closed-loop alerts
Customer satisfaction software Category leader
SurveyMonkey
Online survey builder with NPS and CSAT templates and AI analysis
Key features
- Multi-channel distribution
- Survey logic
- Response analytics
- Text analysis