Customer satisfaction software Rising
Formbricks
Open source survey platform for in-app, website and link surveys
Key features
- Multi-channel distribution
- Survey logic
Customer satisfaction software Category leader
Qualtrics
Experience management platform for customer feedback programs
Visit QualtricsQualtrics is an enterprise experience management platform that collects feedback from surveys, calls, chat, email, social media and digital behavior. It offers CX dashboards and automated follow-up workflows, such as routing a low NPS or CSAT score to the right team. Surveys can be sent by email, SMS or anonymous link.
Key Customer satisfaction software features
- NPS CSAT and CES surveys (not listed)
- Multi-channel distribution
- Survey logic
- Response analytics
- Text analysis (not listed)
- Closed-loop alerts
Also includes
- Anonymous responses
From the vendor's own site. Not yet verified by SoftScout. A missing item may just mean we haven't confirmed it.
Customer satisfaction software Category leader
Medallia
Enterprise customer, employee and contact center experience platform
Key features
- Response analytics
- Text analysis
Customer satisfaction software Category leader
SurveyMonkey
Online survey builder with NPS and CSAT templates and AI analysis
Key features
- Multi-channel distribution
- Survey logic
- Response analytics
- Text analysis