Customer satisfaction software Rising
Formbricks
Open source survey platform for in-app, website and link surveys
Key features
- Multi-channel distribution
- Survey logic
Customer satisfaction software Category leader
SurveyMonkey
Online survey builder with NPS and CSAT templates and AI analysis
Visit SurveyMonkey
SurveyMonkey is a survey platform with more than 400 templates, including Net Promoter Score and customer satisfaction surveys. Surveys can be sent by email, web link, website embed or QR code, with skip logic, dashboards and text analysis of open-ended answers. Team plans add user roles, and higher tiers add multilingual surveys and white labeling.
Key Customer satisfaction software features
- NPS CSAT and CES surveys (not listed)
- Multi-channel distribution
- Survey logic
- Response analytics
- Text analysis
- Closed-loop alerts (not listed)
Also includes
- Templates
- Multilingual
- Anonymous responses
- Benchmarks
- White label
- Response export
- Roles
From the vendor's own site. Not yet verified by SoftScout. A missing item may just mean we haven't confirmed it.
Customer satisfaction software Category leader
Medallia
Enterprise customer, employee and contact center experience platform
Key features
- Response analytics
- Text analysis
Customer satisfaction software Category leader
Qualtrics
Experience management platform for customer feedback programs
Key features
- Multi-channel distribution
- Survey logic
- Response analytics
- Closed-loop alerts