Customer success software Category leader

Gainsight

Customer success platform for retention, renewals and expansion

Visit Gainsight

Gainsight CS is a customer success platform that tracks account health, runs playbooks and journeys, and surfaces renewal risk. The company also sells related products such as Staircase AI, Skilljar, customer communities and in-app Product Experience.

  • Customer health scores
  • Playbooks
  • Product usage data
  • Renewal tracking
  • Onboarding workflows (not listed)
  • CRM and help desk integration (not listed)

Also includes

  • NPS surveys
  • Task management
  • Success plans
  • Executive dashboards
  • Email sequences
  • Multi-product
  • Stakeholder mapping

From the vendor's own site. Not yet verified by SoftScout. A missing item may just mean we haven't confirmed it.

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