IT help desk / ITSM Rising
Atomicwork
Agentic ITSM with AI coworkers for IT support
Key features
- Approval workflows
Siit is a service desk where employees submit and track requests in Slack or Microsoft Teams. It includes a service catalog, approvals, workflow automation, asset and SaaS tracking and SLA reporting. AI agents qualify and resolve requests.
Key IT help desk / ITSM features
- Incident ticketing (not listed)
- Service catalog
- Approval workflows
- IT asset management
- Change and problem management (not listed)
- SLA tracking
Also includes
- Knowledge base
- Chat app integration
- Automation rules
- Reporting dashboards
- AI ticket assistance
From the vendor's own site. Not yet verified by SoftScout. A missing item may just mean we haven't confirmed it.
IT help desk / ITSM Category leader
Freshservice
IT service management with AI, from Freshworks
Key features
- Incident ticketing
- Approval workflows
- Change and problem management
- SLA tracking
IT help desk / ITSM Category leader
Jira Service Management
ITSM and service desk from Atlassian
Key features
- Incident ticketing
- IT asset management
- Change and problem management