Customer success software Category leader

Vitally

Customer success platform for B2B teams

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Vitally is a customer success platform with health scores, reporting dashboards, NPS, project management, note-taking and automation. Vitally AI summarizes accounts and meetings and generates follow-up tasks.

  • Customer health scores
  • Playbooks (not listed)
  • Product usage data (not listed)
  • Renewal tracking (not listed)
  • Onboarding workflows (not listed)
  • CRM and help desk integration (not listed)

Also includes

  • NPS surveys

From the vendor's own site. Not yet verified by SoftScout. A missing item may just mean we haven't confirmed it.

Customer success software Category leader

ChurnZero

Contact sales 2–500+ people

Customer success platform with health scores, plays and renewal forecasting

Key features

  • Customer health scores
  • Playbooks
  • Product usage data
  • Renewal tracking
  • Onboarding workflows
  • CRM and help desk integration

Customer success software Category leader

Gainsight

Contact sales 51–500+ people

Customer success platform for retention, renewals and expansion

Key features

  • Customer health scores
  • Playbooks
  • Product usage data
  • Renewal tracking

Customer success software Rising

Successifier

$79/month 1–500 people

AI-native customer success platform for small teams

Key features

  • Customer health scores
  • Playbooks