Customer satisfaction software Category leader
Medallia
Enterprise customer, employee and contact center experience platform
Key features
- Response analytics
- Text analysis
Our picks · 4 tools reviewed
Best Customer satisfaction software software for 2026
Collects and analyzes customer satisfaction, NPS and feedback to measure and improve the customer experience. Below: the names buyers expect to see, the newer tools gaining ground, and how their key features and prices compare. How we pick; nobody pays for a place here.
| Feature |
|
|
|
|
|---|---|---|---|---|
| Pricing | Contact sales | Contact sales | Free plan $30/user/mo | Free plan $74/month |
| Best for | Large enterprises running global customer experience programs across many channels and teams. | Enterprises running company-wide customer experience programs that need automated follow-up on poor scores. | Small to mid-size teams running recurring customer and market surveys who want ready-made templates and a shared team account. | Product teams at small to mid-size software companies that want in-app feedback surveys and the option to self-host their data. |
| Team size | 500+ people | 51–500+ people | 1–500+ people | 1–500 people |
| NPS CSAT and CES surveys | Not listed | Not listed | Not listed | Not listed |
| Multi-channel distribution | Not listed | Yes | Yes | Yes |
| Survey logic | Not listed | Yes | Yes | Yes |
| Response analytics | Yes | Yes | Yes | Not listed |
| Text analysis | Yes | Not listed | Yes | Not listed |
| Closed-loop alerts | Not listed | Yes | Not listed | Not listed |
| Visit | Visit | Visit | Visit | Visit |
Category leaders
The best-known customer satisfaction software tools: the ones most buyers shortlist.
Customer satisfaction software Category leader
Qualtrics
Experience management platform for customer feedback programs
Key features
- Multi-channel distribution
- Survey logic
- Response analytics
- Closed-loop alerts
Customer satisfaction software Category leader
SurveyMonkey
Online survey builder with NPS and CSAT templates and AI analysis
Key features
- Multi-channel distribution
- Survey logic
- Response analytics
- Text analysis
Rising picks
Newer tools with real traction and a clear difference from the leaders.
Customer satisfaction software Rising
Formbricks
Open source survey platform for in-app, website and link surveys
Key features
- Multi-channel distribution
- Survey logic
Head to head
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