Customer satisfaction software Category leader
Medallia
Enterprise customer, employee and contact center experience platform
Key features
- Response analytics
- Text analysis
SurveyMonkey alternatives
Other customer satisfaction software tools to consider instead of SurveyMonkey. Key features and starting prices come from each vendor's own site.
| Feature |
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|---|---|---|---|---|
| Pricing | Free plan $30/user/mo | Contact sales | Contact sales | Free plan $74/month |
| Best for | Small to mid-size teams running recurring customer and market surveys who want ready-made templates and a shared team account. | Large enterprises running global customer experience programs across many channels and teams. | Enterprises running company-wide customer experience programs that need automated follow-up on poor scores. | Product teams at small to mid-size software companies that want in-app feedback surveys and the option to self-host their data. |
| Team size | 1–500+ people | 500+ people | 51–500+ people | 1–500 people |
| NPS CSAT and CES surveys | Not listed | Not listed | Not listed | Not listed |
| Multi-channel distribution | Yes | Not listed | Yes | Yes |
| Survey logic | Yes | Not listed | Yes | Yes |
| Response analytics | Yes | Yes | Yes | Not listed |
| Text analysis | Yes | Yes | Not listed | Not listed |
| Closed-loop alerts | Not listed | Not listed | Yes | Not listed |
| Visit | Visit | Visit | Visit | Visit |
Head to head
The alternatives
Customer satisfaction software Category leader
Qualtrics
Experience management platform for customer feedback programs
Key features
- Multi-channel distribution
- Survey logic
- Response analytics
- Closed-loop alerts
Customer satisfaction software Rising
Formbricks
Open source survey platform for in-app, website and link surveys
Key features
- Multi-channel distribution
- Survey logic