Contact center software Category leader
Dialpad Contact Center
AI-powered contact center and communications
Key features
- Call routing
- CRM and help desk integration
Contact center software Category leader
Talkdesk
Cloud contact center platform for voice and digital support
Visit Talkdesk
Talkdesk is a cloud contact center platform covering voice, email, chat, SMS and social messaging, with routing, live dashboards, business intelligence and workforce management on higher plans. It lists 100+ integrations including Salesforce and Zendesk. Talkdesk Express serves US and Canadian businesses under 50 employees.
Key Contact center software features
- Call routing
- IVR menus (not listed)
- Call recording (not listed)
- Omnichannel agent desktop (not listed)
- CRM and help desk integration
- Real-time dashboards
Also includes
- Voicemail
- Workforce management
- Quality scoring
- SMS
- Voice AI
- Reporting
From the vendor's own site. Not yet verified by SoftScout. A missing item may just mean we haven't confirmed it.