Our picks · 6 tools reviewed

Best Contact center software software for 2026

Handles inbound and outbound phone calls and other channels for support teams with call routing and agent tools. Below: the names buyers expect to see, the newer tools gaining ground, and how their key features and prices compare. How we pick; nobody pays for a place here.

Feature	Dialpad Contact Center Category leader	Five9 Category leader	Talkdesk Category leader	Retell AI Rising	Synthflow Rising	Zoom Contact Center Rising
Pricing	$89/user/mo	Contact sales	$85/user/mo	$0.07/min	Contact sales	Paid
Best for	Small and mid-size support or sales teams that want AI transcription and coaching built into the phone system.	Mid-size and enterprise support operations that need AI routing and workforce management across voice and digital channels.	Mid-size support teams that want a cloud contact center with CRM integrations and workforce tools, from about 25 agents.	Small to mid-size teams automating routine phone calls such as booking and intake with AI agents, billed per minute.	Enterprise contact centers automating high-volume inbound calls with AI agents under security review.	Mid-size and enterprise teams already on Zoom that want voice, video and digital support in one agent desktop.
Team size	2–500+ people	51–500+ people	2–500+ people	2–500+ people	500+ people	51–500+ people
Call routing	Yes	Yes	Yes	Not listed	Yes	Yes
IVR menus	Not listed	Not listed	Not listed	Not listed	Not listed	Yes
Call recording	Not listed	Not listed	Not listed	Not listed	Not listed	Not listed
Omnichannel agent desktop	Not listed	Not listed	Not listed	Not listed	Not listed	Yes
CRM and help desk integration	Yes	Yes	Yes	Not listed	Yes	Yes
Real-time dashboards	Not listed	Not listed	Yes	Not listed	Not listed	Not listed
Visit	Visit	Visit	Visit	Visit	Visit	Visit