Zoom Contact Center alternatives

Other contact center software tools to consider instead of Zoom Contact Center. Key features and starting prices come from each vendor's own site.

Feature	Zoom Contact Center Rising	Dialpad Contact Center Category leader	Five9 Category leader	Talkdesk Category leader	Retell AI Rising	Synthflow Rising
Pricing	Paid	$89/user/mo	Contact sales	$85/user/mo	$0.07/min	Contact sales
Best for	Mid-size and enterprise teams already on Zoom that want voice, video and digital support in one agent desktop.	Small and mid-size support or sales teams that want AI transcription and coaching built into the phone system.	Mid-size and enterprise support operations that need AI routing and workforce management across voice and digital channels.	Mid-size support teams that want a cloud contact center with CRM integrations and workforce tools, from about 25 agents.	Small to mid-size teams automating routine phone calls such as booking and intake with AI agents, billed per minute.	Enterprise contact centers automating high-volume inbound calls with AI agents under security review.
Team size	51–500+ people	2–500+ people	51–500+ people	2–500+ people	2–500+ people	500+ people
Call routing	Yes	Yes	Yes	Yes	Not listed	Yes
IVR menus	Yes	Not listed	Not listed	Not listed	Not listed	Not listed
Call recording	Not listed	Not listed	Not listed	Not listed	Not listed	Not listed
Omnichannel agent desktop	Yes	Not listed	Not listed	Not listed	Not listed	Not listed
CRM and help desk integration	Yes	Yes	Yes	Yes	Not listed	Yes
Real-time dashboards	Not listed	Not listed	Not listed	Yes	Not listed	Not listed
Visit	Visit	Visit	Visit	Visit	Visit	Visit